Deputy Manager

Vacancy info.

You are an inspirational role model who plays a key role assisting the Store Manager leading all aspects of store performance. You will continually guide, motivate, ensuring all colleagues are equally committed to deliver performance through a consistent customer journey creating an environment to succeed. You are an ambassador for the Brand, an expert in product, systems and processes.

•As a leader of the store, you showcase an outstanding in-store customer experience; putting the customer at the forefront of all you do, embedding the Moss Essential Steps of Service as the standard.

You support the Store Manager in driving high productivity by creating and role-modelling an environment where the team strives to achieve and exceed one transaction per hour.

You will support the Store Manager by leading and developing the team; conducting regular coaching and feedback sessions, focusing on personal development and KPI achievement.

Utilise sales and customer data to inform and guide your interactions, ensuring every decision | enhances our collective success.

You continually maintain and participate in an environment of management review, agreeing, and implementing plans for all commercial & operational initiatives.

You will be proactive with recruitment of new team members.

You will ensure the management of deliveries and stock handling in a timely manner, adhering to all stock control procedures to minimise stock loss and out of stocks.

Technical

•experienced in retail operations and customer experience

•knowledge in data analytics, leveraging sales and performance insights to drive in store success

•experienced in creating diverse and brand aligned visual displays

•understanding of retail business growth strategies.

About you

• Committed to continuous self-improvement, efficient time management, multi-tasking,and resilience in adapting to challenges.

• Possesses emotional intelligence that fosters inspiration and guidance, alongside strong communication and relationship-building skills.

• Consistently embodies Moss's core values and behavioural competencies in daily responsibilities and interactions.